Terms & Conditions

Terms & Conditions

Cosmetic2go online store is part of Pedro Renato Nunes Marques, Lda headquartered in Portugal. at Rua Almirante Reis, nº 32, 2330-099 Entroncamento, Santarém with VAT Number 508120764 (PT), 326 8558 71 (UK) and is responsible for the billing and supply of all products available on its website. Browsing the site, as well as the purchase of any products, implies acceptance of the terms and conditions contained in this policy.

Cosmetic2go is not responsible for damages arising from any computer viruses, or any other situations to which it is unaware, and which prevent access and the correct functioning of the website.

Date of last update: 18/07/2023

We reserve the right to freely modify this policy to adapt it to the applicable legislation, without the need for any prior notice.


Product Information

We highly consider the information regarding the essential characteristics of the products; however, these are subject to constant changes of which you should always be informed.

Cosmetic2go is not responsible for any discrepancies and/or modifications related to the product information on the website provided by the supplier/manufacturer. We recommend that you always read the information on the labels, packaging or documents accompanying the product before using it.

All products presented on the website are subject to stock availability at the time the product is collected. Missing products will not be invoiced. In this event, after telephone contact, you may choose to cancel the order or receive it without the item that is out of stock, and you will be refunded, depending on the scenario chosen.


Price Information

Retail prices are shown in euros and include VAT. We reserve the right to change prices at any time.

In the event of a computer, manual, technical or other error in a product that causes a substantial change in the retail price, such that it falls below the cost value, the purchase order may be invalidated and cancelled, and the customer will be refunded the full amount.


Payment Methods

We have several payment methods, so that each customer can choose the one that is most convenient for them.

  Credit Card

You can pay conveniently by VISA® or MASTERCARD® credit card.

By choosing this option you will be forwarded to the Finafarma PAY NOW Platform, where you will have to enter your card details and some additional information. At the end and after the payment has been made, you will be redirected back to our website.


You can pay conveniently by Paypal. By choosing this option you will be forwarded to the PAYPAL platform, where you will have to validate the payment after logging in. After making the payment you will be redirected back to our website.

For more information, see www.paypal.com.


Shipping Methods

Cosmetic2go offers two types of shipping methods: Express and Standard.

Cosmetic2go often uses the following carriers: CTT, CTT Expresso, DHL, DPD and TNT. The carrier used depends on the best option available at the time of shipment of your order, based on the weight and volume of the order, as well as the location of the customer.


Customer Support

If you need support, you can contact us via the following e-mail: customer@cosmetic2go.com.